Cancellation & Refund Policy
Clear, honest terms for UnlockInn platform subscriptions and guidance for property booking policies.
1. UnlockInn Software Subscription Cancellation
We believe you should stay with UnlockInn because you love the software, not because of lock-in contracts:
- Cancel Anytime: You can cancel your paid subscription (Monthly or Annual) at any time directly from the Settings > Billing page in your UnlockInn Dashboard.
- Access Until Billing Period Ends: When you cancel, your subscription remains active and fully functional until the end of your current paid billing cycle. You will not be billed again.
- Downgrade to Free: After your billing cycle concludes, your account seamlessly downgrades to our Free Starter tier without deleting your property data, room configuration, or historical reports.
2. 14-Day Money-Back Guarantee
If you upgrade to an UnlockInn Growth or Scale plan and find that it does not fit your hotel or resort operations, simply notify us within 14 calendar days of your initial upgrade for a 100% full refund—no questions asked.
Send an email to billing@unlockinn.com with your Property Name and registered email. Refunds are processed back to your original payment method within 3 to 5 business days.
3. Note on Hotel Guest Reservations & Stays
Important Distinction: UnlockInn provides the software platform used by hotels, homestays, and resorts. We do not set or govern individual guest cancellation rules for reservations made at individual properties.
- For Travelers & Guests: If you are a guest seeking a refund or cancellation for a room stay, please contact the specific hotel or property where you booked directly.
- For Hoteliers: UnlockInn allows you to configure custom cancellation policies (e.g. Free cancellation up to 48 hours before check-in, 1-night deposit retention, or non-refundable promotional rates) with automated refund dispatch via connected Stripe or local payment gateways.
4. Data Export Upon Cancellation
Before closing or deleting your property account, hoteliers can perform a complete one-click export of:
- All past and upcoming guest reservations (.CSV / .JSON)
- Guest directory and communication contact lists
- Paid and unpaid invoice folios and revenue summaries
Need help with billing or cancellation?
Our billing team is available 7 days a week. Contact us at billing@unlockinn.com or message our front desk support team.