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Platform Solutions Integrations Pricing Resources

Help Center & Guides

How can we help your property today?

Search our step-by-step documentation, front desk cheat sheets, and video tutorials.

Getting Started & Setup

Setting up your property, creating room types, assigning numbers, and customizing taxes.

›How to configure your property profile & currency
›Adding room categories, amenities, and floor plans
›Setting up standard check-in & check-out times
›Inviting staff members and setting custom roles

Bookings & Front Desk Tape Chart

Managing direct stays, walk-in check-ins, rate overrides, and calendar split stays.

›Creating a new reservation with quick booking modal
›Handling split stays and room reassignments
›Processing early check-ins and late check-outs
›Blocking rooms for scheduled maintenance

Housekeeping & Room Turnovers

Real-time room status tracking, inspection checklists, and mobile staff queues.

›Understanding room states: Clean, Dirty, Inspected, Out of Order
›How housekeepers update room status from their phones
›Setting automatic turnover priorities for early arrivals
›Logging room maintenance notes and lost-and-found items

Payments, Invoices & Gateways

Connecting Stripe, Khalti, eSewa, generating VAT tax invoices, and cash ledger splits.

›Connecting your Stripe account for card deposits
›Configuring Khalti and eSewa digital wallet QR codes
›Generating and emailing automated PDF tax invoices
›Refunding deposits and recording incidental folio charges

Direct Booking Website Engine

Customizing your branded property website, domain mapping, and rate plans.

›Connecting a custom domain (e.g. yourhotel.com)
›Customizing banner images, room descriptions, and photo galleries
›Setting seasonal rate rules and minimum night stays
›Configuring automated guest pre-arrival confirmation emails

Still have questions or need onboarding assistance?

Our hospitality customer success team can jump on a 1-on-1 screen share with your front desk staff to help configure your property.

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