Honest, Transparent & Secure
We believe hospitality software should be as reliable and transparent as your front desk. Review all our legal policies, compliance standards, and data commitments below.
Privacy Policy
Learn how we collect, process, encrypt, and safeguard your hotel data and guest information.
Terms of Service
Our software subscription agreements, platform uptime SLAs, usage guidelines, and tenant boundaries.
Cancellation & Refunds
Transparent cancellation policies for UnlockInn SaaS subscriptions and recommended guest cancellation models.
Cookie Policy
Detailed breakdown of strictly necessary, performance, and functional cookies used on our web platform.
Our Security & Infrastructure Commitments
Your guest information and financial records are protected by enterprise-grade engineering.
Multi-Tenant Isolation
Rigid database tenant isolation guarantees property data can never be crossed or queried by another property.
Encrypted at Rest & in Transit
All traffic is secured with TLS 1.3, and database volumes are encrypted with AES-256 standards.
PCI-DSS Level 1 Gateway Integration
Card data is tokenized directly via Stripe, Khalti, and eSewa. No raw credit card numbers ever touch our servers.